Supreme Dumplings / Store Manager Daily

Tacoma 店长日报

数据窗口:西海岸时间 2026-06-28 00:00-24:00。重点用于店长当天跟进。

新增评论1Google 新增评论5Yelp 新增内容1Instagram 新增视频0TikTok

今日处理重点

员工提及

服务员(3 次):评论提到服务员,服务体验中性;评论提到服务员,服务体验正向。证据:“Our waiter approached and offered us peanuts which was an odd offering and we asked if it was like Din Tai Fu...” / “I want to first start off by saying Andre our server was absolutely amazing!”

前台(2 次):评论提到接待人员,服务体验中性;评论提到接待人员,服务体验中性。证据:“We arrived early and approached the hostess station.” / “Finally the hostess approached.”

经理:评论提到经理,服务体验正向。证据:“The manager was at the bar aggressively cleaning and rearranging bar stools and didn't turn to acknowledge hi...”

需关注

前台:评论提到接待人员,服务体验负面。证据:“There was only one other couple waiting in the area but no hostess in sight.”

低星/需回复评论

Shelag C.
2026/06/28 Needs response
Tacoma

I wanted so desperately to give this at least a 4 star Review. We made reservations. We arrived early and approached the hostess station. There was only one other couple waiting in the area but no hostess in sight. The manager was at the bar aggressively cleaning and rearranging bar stools and didn't turn to acknowledge his patrons or anyone in the room. Finally the hostess approached. Apologized for the wait and said our table will be ready shortly. We only waited about 5 minutes and were seated and given our menus. Our waiter approached and offered us peanuts which was an odd offering and we asked if it was like Din Tai Fung where things are served family style since no one explained how this place worked. H...

Yelp page
Rebecca A.
2026/06/28 Needs response
Tacoma

I want to first start off by saying Andre our server was absolutely amazing! He was attentive all throughout our visit there and we are very thankful to him! The ambiance was also very lovely and elevated. I have a few thoughts about the food as a vegetarian. I was so excited to try their vegetarian soup dumpling. The only other time I've had a vegetarian soup dumpling was in San Francisco, where there was a lovely vegan xiao long bao storefront. When I heard Supreme Dumpling had vegetarian soup dumplings I was excited and thinking about it for weeks! Unfortunately, the soup dumplings are more dumpling like than being a true xiao long bao. There is unfortunately no soup within it. They attempted to remake it b...

Yelp page
U
Uyên T.
2026/06/28 Needs response
Tacoma

I was so excited to try this new place but the tantan noddle was too salty. And the spicy wonton was too oily and i only taste the chilli. The only thing I like is XLB, I forgot to take picture of it. Even I make the reservation I still have to wait 20' because they are behind. The waiting time for food is long too. Overall it's a okay to me. Nothing impressive.

Yelp page
A
Ann C.
2026/06/28 Needs response
Tacoma

Went to the establishment on Father's Day. Reservation, quick seating all good. Ordered pork XLB, hot and sour soup, broccolini, cabbage, braised beef, noodles, chocolate XLB Good: noodles, cabbage Needs improvement: pork XLB broth tasted like Tacoma water , out of green beans which we ordered first. The table who sat after us got hot and sour soup- we let the waiter know ours had been forgotten, he came back and said they ran out! The restaurant seemed hectic which is understandable. I don't think we'll be back. Will continue driving to Tukwila for XLB it seems.

Yelp page

主要反馈与建议

主要反馈点

等待:3 次;例:“提到等待、预约或入座问题”

服务:2 次;例:“提到服务或员工体验”

店长建议动作

  • 当天有低星评论,建议店长当天完成平台回复,并记录事实情况。
  • 对被点名表扬的员工做即时正向反馈,可以在班前/班后会点名表扬。
  • 对被点名的负向员工反馈先内部核实,不建议直接归责,先确认当班情况和服务流程。
  • 等待/预约相关反馈:确认前台是否主动说明等待时间、预约状态和可选座位。
  • 服务相关反馈:提醒服务员做桌边回访,尤其是上菜后和客人等待时。

Google 新增评论

Jeanette Crane (Jenny)
★★★★★ 2026/06/28
Tacoma

Make a reservation to avoid the wait. Lots of ambiance noise and music. Feels a bit overwhelming at first.

Original review

Yelp 新增评论

April J.
2026/06/28
Tacoma

Located right at Tacoma Mall with the new extension of restaurants on the Kohls side. Super solid restaurant for dumplings and noodles. Since it's brand new, the interior dining experience is beautiful and very clean. Knocking one star off just because it felt the tables were quite crammed next to each other. Service was also good but it is a longer wait time to be seated (I know that may change later after hype slows down). I enjoyed all of the dishes, but the Xio Long Bao soup dumplings were not as flavorful as I recall them being at the Bellevue location. No complaints about the Tan tan noodles, those were delicious. Serving sizes can be a little small so order accordingly!

Yelp page
Shelag C.
2026/06/28 Needs response
Tacoma

I wanted so desperately to give this at least a 4 star Review. We made reservations. We arrived early and approached the hostess station. There was only one other couple waiting in the area but no hostess in sight. The manager was at the bar aggressively cleaning and rearranging bar stools and didn't turn to acknowledge his patrons or anyone in the room. Finally the hostess approached. Apologized for the wait and said our table will be ready shortly. We only waited about 5 minutes and were seated and given our menus. Our waiter approached and offered us peanuts which was an odd offering and we asked if it was like Din Tai Fung where things are served family style since no one explained how this place worked. H...

Yelp page
Rebecca A.
2026/06/28 Needs response
Tacoma

I want to first start off by saying Andre our server was absolutely amazing! He was attentive all throughout our visit there and we are very thankful to him! The ambiance was also very lovely and elevated. I have a few thoughts about the food as a vegetarian. I was so excited to try their vegetarian soup dumpling. The only other time I've had a vegetarian soup dumpling was in San Francisco, where there was a lovely vegan xiao long bao storefront. When I heard Supreme Dumpling had vegetarian soup dumplings I was excited and thinking about it for weeks! Unfortunately, the soup dumplings are more dumpling like than being a true xiao long bao. There is unfortunately no soup within it. They attempted to remake it b...

Yelp page
U
Uyên T.
2026/06/28 Needs response
Tacoma

I was so excited to try this new place but the tantan noddle was too salty. And the spicy wonton was too oily and i only taste the chilli. The only thing I like is XLB, I forgot to take picture of it. Even I make the reservation I still have to wait 20' because they are behind. The waiting time for food is long too. Overall it's a okay to me. Nothing impressive.

Yelp page
A
Ann C.
2026/06/28 Needs response
Tacoma

Went to the establishment on Father's Day. Reservation, quick seating all good. Ordered pork XLB, hot and sour soup, broccolini, cabbage, braised beef, noodles, chocolate XLB Good: noodles, cabbage Needs improvement: pork XLB broth tasted like Tacoma water , out of green beans which we ordered first. The table who sat after us got hot and sour soup- we let the waiter know ours had been forgotten, he came back and said they ran out! The restaurant seemed hectic which is understandable. I don't think we'll be back. Will continue driving to Tukwila for XLB it seems.

Yelp page

Instagram / TikTok 新动态